Order Amendments and Changing Delivery Dates

Please see below for important updates regarding order amendments and upcoming changes to our delivery dates. These updates are part of our ongoing efforts to improve accuracy and ensure a smoother ordering experience for our customers.

Order Amendments and Changing Delivery Dates

1. Order Amendments:
   Once you, the Customer, have approved the Order Acknowledgement, no amendments to the order can be made.
2. Delivery Date Changes:
   You, the Customer, may request a change to the delivery date up to 10 working days prior to the scheduled original delivery date.  
   Any changes requested less than 10 working days before the schedule delivery date will not be accepted without incurring additional charges.
3. Delivery Date Change Fees:
   If the delivery date is changed after the 10-working day pre-call, an additional storage fee of £50 per day will be applied until the delivery is rescheduled.
4. Abortive Deliveries:
   If a delivery has to be aborted due to you, the Customer not being available to receive the delivery, the order will be returned to our HQ and a non-refundable admin fee of £150 will be charged.  
   Additionally, a storage fee of £50 per day will be applied, plus the original delivery charge will be re-applied.  
5. Payment for Re-attempted Delivery:
   All applicable fees (admin fee, storage fees, and delivery charges) must be paid in full before any reattempted delivery will be scheduled.